Refund Policy

At Kaze Grain House, we are committed to providing you with the highest quality grains and flours. We take great care in sourcing, processing, and packaging our products to ensure they meet our rigorous standards. However, if you experience a quality issue with your purchase, we want to make it right.

What Qualifies as a Quality Issue?

We consider the following to be quality issues:

• Infestation: Presence of insects or other pests.

• Mold or unusual odors: Signs of spoilage or contamination.

• Significant deviations in texture or appearance: For example, clumping that cannot be easily broken up, or a significantly different color than expected.

• Incorrect product: Receiving a different type of grain or flour than what you ordered.

What to Do If You Experience a Quality Issue:

1. Contact us immediately: Please notify us within 7 days of receiving your order if you discover a quality issue. You can contact us by [phone number] or [email address].

2. Provide evidence: To help us assess the issue, please provide clear photos or other evidence of the problem. This could include photos of the product, packaging, or any relevant details.

3. Keep the product: Please retain the product and its original packaging until we have resolved the issue.

Our Resolution Options:

Depending on the specific situation, we will offer one of the following resolutions:

• Replacement: We will send you a replacement of the affected product at no cost to you.

• Refund: We will issue a full or partial refund for the purchase price of the affected product.

• Store credit: We may offer store credit that can be used for future purchases.

Important Notes:

• This policy applies only to quality issues as defined above. It does not cover issues related to personal preferences or improper storage after delivery.

• We may request the return of the affected product for further inspection. In such cases, we will cover the return shipping costs.

• We appreciate your understanding and cooperation in helping us maintain the highest quality standards for our products.